ASQ World Conference on Quality and Improvement

Cost of Information Integrity Failures

Monday, 5 May, 2008, 4:15 pm – 5:00 pm, Houston, TX

Presenters:
Angsuman Dutta – Unit Leader, Professional Services and Support, Infogix, Inc.
Manu Vora – Chairman and President, Business Excellence, Inc.

Focus Area: Business Excellence
Session Level: Basic
Who Should Attend This Session: Quality professionals, quality managers, and information officers.

Session Description:
Quality principles continue to evolve over time. Since the beginning of the Industrial Age, competitive companies primarily focusing on the manufacturing of products thrived from innovation, economies of scale, and the management of quality. With the advent of the Information Age, organizations in the marketplace are now challenged with new dimensions for viable business models. Global competition, an enormous demand for professional services, and an interconnected economy are but a few examples of what companies today continue to face in this era. Physical and tangible assets from yesterday's Industrial Age bear less weight when compared to today's intangible and abstract assets. Fundamentally, the information assets for organizations are what drive the potential for that organization to succeed. Consequently, the quality management initiatives for today's enterprise environment must address the integrity of these information assets. Revisiting quality principles in the context of information integrity concepts will enable organizations to align their respective quality management initiatives accordingly.